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FREE STANDAR SHIPPING AND RETURNS ON ALL ORDERS
FREE STANDAR SHIPPING AND RETURNS ON ALL ORDERS
FREE SHIPPING THROUGHOUTH EUROPE / SEVENB 2026 EXCLUSIVE DESING
FREE SHIPPING THROUGHOUT EUROPE / SEVENB 2026 EXCLUSIVE DESIGN
AustriaAustria (EUR €) AustriaAustria (EUR €)
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Shipping policy

Shipping and Returns Policy - SevenB

At SevenB, our commitment is to ensure you walk with total satisfaction. If for any reason your order is not what you expected, our customer protection policy has you covered.

1. Customer Protection Coverage

Under this policy, you can request a return or a full/partial refund if your order falls into any of the following situations:

  • The item has not arrived within the stipulated timeframe.

  • The footwear arrives damaged or defective.

  • The product does not match the store description (incorrect color, material, or model).

  • You are not satisfied with your purchase for personal reasons (change of mind).

2. Timeframes for Returns and Refunds

The protection period varies according to your geographical location. The countdown begins from the moment you receive the product or place the order, as applicable:

  • Spain

    • Timeframe: Up to 30 calendar days after the delivery date.

  • Mexico and Rest of Europe / USA (Includes: Germany, France, Italy, Poland, Netherlands, Great Britain, United States, and Japan)

    • Timeframe: Up to 15 calendar days after the delivery date.

  • Australia and Middle East (Includes: Israel, United Arab Emirates, Saudi Arabia, Oman, Kuwait, Qatar, and Bahrain)

    • Timeframe: Within 90 days after placing the order.

3. Product Conditions

For a return to be accepted, the footwear must meet the following requirements:

  • Be in its original condition (with no signs of wear on the sole or fabric).

  • Keep the original packaging and all labels.

  • Include any additional accessories (extra laces, insoles, etc.) that came in the box.

4. Application Process

To initiate a request, please follow these steps:

  1. Contact: Send an email to our support team with your order number.

  2. Evidence: In case of damaged items or products that do not match the description, attach clear photos of the defect or the product received.

  3. Confirmation: Once the request is validated, we will provide you with the steps for the return shipment or process the refund directly, depending on the case.

5. Additional Notes

Delivery Confirmation: Normally, the system counts 15 days from the moment you confirm receipt of the item for standard procedures, unless your country has the extended protection mentioned in section 2.

  • Shipping Costs: Shipping costs for returns due to "personal reasons" (change of mind) will be borne by the customer, unless otherwise specified in an active promotion.